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North America E-Commerce Account Manager - Amazon

Cleveland, Ohio
Amazon E-Commerce Account Manager - North America

This position will be responsible for driving profitable growth through Amazon North American retail and domestic FBA eCommerce sales platforms, while managing staff to achieve all KPIs and sales goals. In this capacity, the Sales Manager will design and implement unique and strategic sales plans to increase the North American market presence and drive profitable growth. This position is located in Cleveland, OH with travel throughout North America as needed, reporting to the Director of eCommerce Sales.

Duties - Responsibilities:
  • Manages account P&L through forecasting and budget development to drive sales and profitable revenue
  • Manages direct report(s) of the Amazon North America team, with responsibility to hire, train, develop and motivate staff to deliver company goals, including succession planning
  • Responsible for accurate inventory forecasting, product flow, business planning, seasonality and trending analysis
  • Manages all related agency partnerships
  • Together with the Director of eComm. Sales, perform business planning and actions to meet quarterly and annual sales targets 
  • Build and promote strong, long-lasting customer relationships through communication and an understanding of their unique business needs 
  • Develop web-specific channel management pricing strategy 
  • Continuously review sales and trade marketing performance and customer satisfaction to ensure achievement of performance objectives
  • Identify business opportunities for category expansion, as well as providing account with unique and profitable product offerings
  • Plan and conduct business review meetings with customer to ensure customer is kept current on product line, features, and brand strategy
  • Collaboratively develop sales promotions and exclusive product line with internal cross functional teams (Customer Strategy and Marketing, Customer Business Management, Trade Marketing, Customer Service, etc.)
  • Trouble shoot customer, product, and site issues. Trains staff on how to respond and address issues
Qualifications:
  • Bachelor’s degree in Business, Marketing, or similar field, MBA a plus 
  • 5 to 7 years of eCommerce experience, preferably in the consumer product industry
  • Strong understanding of Vendor & Seller Central
  • Proven track record of managing & driving all KPIs for given Amazon responsibilities
  • Must be an analytical thinker, detail oriented with the ability to multi-task in a fast-paced environment 
  • Must be highly organized and possess the ability to handle and manage multiple projects, while hitting deadlines
Jeff Hagan, CPC
Executive Decisions Search Group
Managing Director
Please contact me with any questions:
jeff@execdecisions.net
(w) 615-624-9199
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Executive Decisions Search Group is a premier international Executive Search Firm committed to helping our clients find
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