Amazon E-Commerce Account Manager - North America

This position will be responsible for driving profitable growth through Amazon North American retail and domestic FBA eCommerce sales platforms, while managing staff to achieve all KPIs and sales goals. In this capacity, the Sales Manager will design and implement unique and strategic sales plans to increase the North American market presence and drive profitable growth. This position is located in Cleveland, OH with travel throughout North America as needed, reporting to the Director of eCommerce Sales.

Duties - Responsibilities:

Manages account P&L through forecasting and budget development to drive sales and profitable revenue
Manages direct report(s) of the Amazon North America team, with responsibility to hire, train, develop and motivate staff to deliver company goals, including succession planning
Responsible for accurate inventory forecasting, product flow, business planning, seasonality and trending analysis
Manages all related agency partnerships
Together with the Director of eComm. Sales, perform business planning and actions to meet quarterly and annual sales targets
Build and promote strong, long-lasting customer relationships through communication and an understanding of their unique business needs
Develop web-specific channel management pricing strategy
Continuously review sales and trade marketing performance and customer satisfaction to ensure achievement of performance objectives
Identify business opportunities for category expansion, as well as providing account with unique and profitable product offerings
Plan and conduct business review meetings with customer to ensure customer is kept current on product line, features, and brand strategy
Collaboratively develop sales promotions and exclusive product line with internal cross functional teams (Customer Strategy and Marketing, Customer Business Management, Trade Marketing, Customer Service, etc.)
Trouble shoot customer, product, and site issues. Trains staff on how to respond and address issues

Qualifications:

Bachelor’s degree in Business, Marketing, or similar field, MBA a plus
5 to 7 years of eCommerce experience, preferably in the consumer product industry
Strong understanding of Vendor & Seller Central
Proven track record of managing & driving all KPIs for given Amazon responsibilities
Must be an analytical thinker, detail oriented with the ability to multi-task in a fast-paced environment
Must be highly organized and possess the ability to handle and manage multiple projects, while hitting deadlines